Account Manager

Happy vets make for happy pets.

Roo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while giving pets a chance to have access to safe, high-quality care.

Over the next decade, Roo will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast.

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

As Roo expands its platform to multiple territories, we are looking to add a fantastic Account Manager to help support and grow our New York market. This position will report to our Director of Business Development for the Eastern region and will be a vital role in supporting our Roo users.

Though this position is fully remote, the ideal candidate will live in or near New York City metro area.

Your Responsibilities

• Provide support for all hospital and vet professional users throughout the end-to-end Roo experienc process – e.g. onboarding, new user/pre-first shift contact, etc.
• Help to fulfill needed relief shifts through vet network knowledge and in coordination with BD
• Ensure hospital & vet users remain actively engagement & happy with Roo platform
• Manage active vet/hospital general inquiries
• Proactively address any rainy-day scenarios and resolve any user issue or inquiry in a timely manner, working with client support
• Manage active vet/hospital general inquiries
• Coordinate any payouts/reconciliation with Finance
• Plus any other activities needing AM support

About You

• Experience working in the veterinary/animal health care space a plus
• Strong knowledge of working with DVMs and veterinary hospitals a plus
• Strong business relationship building and account managing skills.
• Ability to utilize our CRM tool (Hubspot and/or Zendesk) to track user acquisition progress.
• Proactivity – staying ahead of the curve in day-to-day work.
• Strong communication skills (a written prompt will be part of the interview process).
• Organized, yet able to juggle multiple tasks.
• Ability to work with different teams as well as remote team members.
• Ability to understand business needs and identify ways to grow.
• Flexibility and agility — this is an early stage startup environment.
• Positive, can-do attitude!
• This position is remote, however candidates must reside in NY metro area.

$73,000 - $99,000 a year

Base salary is commensurate with experience and geograhic location.

In addition, this role will be eligible for a discretionary performance bonus of up to 10% of the base salary.

We have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer:

• Accelerated growth & learning potential
• Stipends for home office setup, continuing education, and monthly wellness
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.

• 401K
• Unlimited Paid Time Off
• Paid Maternity/Paternity and reproductive care leave
• Gifts on your birthday & anniversary
• Opportunity for domestic travel, including for regional team building events

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!